For Room Reservation for Accommodation:

• 1.Room Rate/s (+++) is subject to 12.5% Service Charge, 1.5% City Tax & 15% VAT accumulated at compound calculation (31.1%). If for any reason the Government duty structure changes and or the Government impose additional supplementary duties/taxes on hotel services then the new structure will be applicable with the quoted rates. The Room Rate is quoted in United States Doller (USD). All Payments to the hotel will be made in Bangladeshi Taka (BDT) at the current conversion rate of the Hotel.
• 2.For Double or Twin sharing an additional charge of USD 20.00 +++ per person per night with Buffet Breakfast will be applicable.
• 3.Our standard Check-in time is 1400 Hours & standard Check-out time is 1200 Hours.
• 4.For guests arriving prior to 1400 Hours, the hotel will make all the endeavors to provide the room. However, in order to have guaranteed room availability for Check-in prior to 1400 Hours, the room must be pre-booked from the previous night. In this case, one night’s additional room charge will be applicable. All early Check-ins will be subject to availability (Occupancy, Arrivals and Departures).
• 5.For late Check-out till 1600 Hours will incur a Half Day charge. After 1600 Hours it will be charged as full day. All late Check-outs will be subject to availability (Occupancy, Arrivals and Departures).
• 6.USD 12.00 +++ will be charged per person per way for Airport Pick-up or Drop via Dhaka Regency Shuttle Service. For Limo Service USD 20.00 +++ will be charged per way.
• 7.The Preferred Corporate Client will make an advance reservation with the hotel and the hotel will confirm the reservation subject to availability. If for any reason, the requested room category is not available, the hotel will offer alternative category of rooms/suites and the rate will be applicable for that respective category of rooms/suites.
• 8.The hotel will send reservation confirmation to the client upon receipt of reservation request in writing. However, smoking/non-smoking & bed type preferences cannot be confirmed during reservation confirmation. During the time of Check-in, the hotel will make all the endeavors to allocate rooms as per preference but this will be again Subject to Availability.
• 9.During Check-in time, Credit Card Pre-authorization will be taken by the Front Office from the respective guest. In case of cash payment, full cash payment must be made during the Check-in time. All the guests must settle the all bills by cash or credit cards during the Check-out time unless the guest/company has credit arrangements with the hotel.
• 10.The hotel strongly recommends that all the reservations should be guaranteed by Credit Cards. If the hotel has Credit Agreement with the Preferred Corporate Client, a letter signed by an authorized official of the Preferred Corporate Client with payment instructions will serve the purpose as guarantee.
• 11.Payments of all amounts by Guests & Preferred Corporate Clients to the hotel shall be in Bangladesh Taka (BDT) with the currency conversation rate of the hotel. This conversation rate may change without prior notice.
• 12.Credit facilities will not be applicable without any prior written agreement as per policy.
• 13.All communication regarding reservation, cancellation, change & billing to be made in writing (Either by letter, facsimile or email).

In-House Guest Policy:

• 1.For the check-In process, identification is mandatory like NID / Passport / Driving License.
• 2.Outside food & beverage is not allowed.
• 3.Pets are not allowed inside the hotel.
• 4.Bills must be settled on a presentation by cash or credit card In case of Bill to Company guest needs to sign the bills. Personal cheques will not be accepted.
• 5.Visitors are not allowed room without submission of valid identification to the front desk.
• 6.The hotel will not be responsible for any valuables left by the guest in the guest room or accept any liability for loss incurred during their stay.
• 7.Storing of articles of a combustible or hazardous nature in the guest room is strictly prohibited
• 8.Guest will be held responsible for any loss or damage to the hotel property caused by themselves, their friends, or any person for whom they are responsible. Availability.
• 9.Hotel has full authority to deduct all charges consumed or chargeable to the guest from authorized payment mode before or after departure.
• 10.Guests are requested to observe the government of Bangladesh rules and regulations which are enforced from time to time for registration, alcoholic drinks, firearms, etc.

Payment Policy:

Advance payment will has to be made on total estimated bill prior to Check-in of the FIT or Group and the rest must be paid at or before guest’s(s’) Check-out. With prior Credit Approved reservation, payment will have to be made within next two weeks of availing services from the Dhaka Regency Hotel & Resort. After two weeks Dhaka Regency Hotel & Resort will charge 5% interest on monthly basis on the outstanding bill amount.

For Event / Banquet / Restaurant Reservation:

• 1.Food Rate/s (+++) is subject to 12.5% Service Charge & 15% VAT accumulated at compound calculation (29.37%). If for any reason the Government duty structure changes and or the Government impose additional supplementary duties/taxes on hotel services then the new structure will be applicable with the quoted rates. All Payments to the hotel will be made in Bangladeshi Taka (BDT) at the current conversion rate of the Hotel.
• 2.Guaranteed number of person/s would be charged whether or not lesser number of people is attending the event.
• 3.Any additional person will be charged as per actual.
• 4.Dismantle period for any banner, stage or any special arrangement is maximum 2 (two) hours after the event.
• 5.DJ NOT ALLOWED
• 6.All communication regarding reservation, cancellation, change & billing to be made in writing (Either by letter, facsimile or email).

Payment Policy:

Advance payment will have to be made on total estimated bill for confirmation of banquet program. With prior Credit Approved reservation, payment will have to be made within next two weeks of availing services from the Dhaka Regency Hotel & Resort. After two weeks Dhaka Regency Hotel & Resort will charge 5% interest on monthly basis on the outstanding bill amount.

For Loyalty Program Membership (Dhaka Regency Premier Club):

• 1.Payment has to be made in advance to activate / reactivate the membership.
• 2.No discount is applicable on subscription fee of Loyalty Membership.
• 3.No refund is allowed for Loyalty Program Membership.